Problems sending a fax

We will try to re-send your fax three times if it does not work initially. If we are unsuccessful, we will send you an email to tell you that your fax could not be delivered.

Faxes may not be delivered for a number of reasons. Possible factors include a poor line quality, congestion, broken or turned-off equipment and similar technical issues beyond our control.

Check that you have been given and entered the fax number correctly.

Our system will try to re-send your fax three times if it does not work initially. If we are still unsuccessful, you should contact us and we will refund the total amount that you paid.

Yes, you can try to send your fax again at no extra charge. If our system can't connect to a valid destination, we will send you an email with a link. Using this link, you can correct the recipient's number and try to send your fax again.

You can only resend to a destination country that has the same price you paid for initially. If the new recipient’s number has a higher rate you must submit a new order and contact us in order to cancel the previous one.

If the number works and we can successfully send the fax to the destination, we will not issue a refund because this is your error. Double check that you have the correct fax number before sending.